Return & Refund Policy

Amazon's return policy allows customers to return items within a specified time frame for a refund or exchange. Here are the key points of the policy:

  1. Return Window: Most items sold on Amazon can be returned within 30 days of receipt of shipment. However, some items (like electronics or seasonal items) may have different return periods, so it’s always best to check the specific item page for details.

  2. Condition of Items: Items should be returned in their original condition. If the item is damaged or missing parts, it may not be eligible for a full refund.

  3. Return Process: To initiate a return, customers can:

    • Go to "Your Orders" on the Amazon website or app.
    • Select the item they want to return and choose "Return or Replace Items."
    • Follow the prompts to print the return shipping label and authorization.

  4. Return Shipping: Most returns are free for eligible items. Customers may be required to pay for return shipping in certain cases, such as if they choose to return an item for reasons not due to an Amazon error.

  5. Refunds: Once the returned item is received and processed, refunds are typically issued to the original payment method within a few days.

  6. Exceptions: Some items, such as digital products, opened software, or personalized items, may not be eligible for return.

  7. Amazon Prime Members: Amazon Prime members may have additional benefits related to returns, such as extended return windows for certain items.

It's important for customers to read the return policy specific to each item, as policies can vary based on the seller or category. For the most current and detailed information, customers can always refer to Amazon's official return policy page on their website.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Damages and issues
Please inspect your order upon reception and contact Amazon immediately if the item is defective, damaged or if you receive the wrong item, so that they can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, Please contact Amazon.